Support
All support runs through one address, read by the people who build the product:
What to include
- Your company name and, if you are an existing customer, your deployment name.
- What you were doing, what you expected, and what happened instead.
- Any reference numbers involved (order, shipment, or invoice IDs) — but please never include buyer personal data or passwords in email.
Response times
We respond to every message within 1 business day (Monday–Friday, US Central Time). Operational issues affecting an active warehouse are prioritized ahead of everything else.
Integrations program
Questions about marketplace connector rollout status — which channels, what works today, timelines — are welcome at the same address. We will give you a straight answer about what is live and what is still rolling out.